Implementation Of Standard Operating Prosedures (SOP) on Circulation Services at the Library of South Sumatera Province

Abstract

This article is entitled "Implementation of Standard Operating Procedures (SOP) on cirkulation services at the South Sumatra Provincial Library Service". This research is motivated by considering the importance of implementing SOPs in circulation services at the South Sumatra Provincial Library Service properly, consistently, effectively and efficiently in order to provide maximum service results to users. The problems discussed in this study are how to implement Standard Operating Procedures (SOP) and what factors affect the implementation of Standard Operating Procedures (SOP) at the South Sumatra Provincial Library Service. The type of research in this research is field research with a qualitative approach. In this study, the key informant was the head of the service and automation section, while the supporting informant was the user service staff. The data collection techniques used in this study were interviews, observation, and documentation. From the results of the research obtained, it shows that the implementation of Standard Operating Procedures (SOP) at the South Sumatra Provincial Library Service. and extend the borrowing period of books and impose sanctions if the user is late in returning the book. The factors that influence the implementation of Standard Operating Procedures (SOPs at the Library Service Office of South Sumatra Province are supporting and inhibiting factors. Supporting factors include staff performance that has been supported by a computerized system, adequate infrastructure and work experience of circulation service staff. The inhibiting factors are implementation of Standard Operating Procedures (SOP) on circulation services, including when the electricity goes out, all internet access and equipment that supports circulation service activities will stop.